Affordable Small Business Phone Solution

So a few months ago my wife and I decided to start up her small business.  So being the technology part of the partnership my job has been Twitter, Facebook, setting up the website, E-Mail addresses, domain names, and the biggest pain…the phone setup.  What complicated matters is we decided to use my VERY old and unused personal cell phone number for the business.  We figured it would be easy to forward it to Google Voice and figure it out later.  Well later came much sooner than I expected.

My original plan was to port the Verizon Wireless number this weekend over to Google Voice.  Well, guess what….that would not work.  Lovely as Google Voice is for me on my work line, they would not take the 603 number and port it over.  Personally I think it was a load of you know what, but whatever.  Now I was stuck searching all weekend for alternatives that would work.  You see we have a second landline at the house and my wife has her cell phone, but we needed something to “look” like you were calling the business.  I literally searched for hours on end and eventually narrowed it down to between two of them namely, and as my choices.

Both of them offered similar choices, but I have to say won out for a number of reasons that worked for us.

  1. They both had phone apps for Android and iPhone, but I liked the one better
  2. offered TWO numbers for the base plan where RingCentral was only one.
  3. We got a free toll-free number and were able to port that old cell phone number over.  The toll-free was even a vanity number where we used a coupon code to get it setup for free
  4. 300 minutes on’s base plan vs 100 on RingCentral’s
  5. Great flexibility on the control panel for greetings, call routing, and extension setup
  6. $14.88/month for 300 minutes to start

Outside of all that I even had an issue on the second day with the billing and tracking of the calls and minutes.  I did an online chat, and we discovered there was a bug that they were going to look at right away.  The online customer service rep was awesome to deal with and the communication on the ticket was superb.  I had never really considered a “Virtual PBX” solution, but I am glad I did.  It is ten times more flexible than Google Voice and has REAL customer service since you pay for it.  The best part was the next difference per month for us was about $4/month since the Cell phone was a $9.99 line to begin with.  I am sure over time we will need more than 300 minutes, at least I hope so, that means the business is doing well.

All in all it took a couple of hours to get completely setup and you definitely want to record your greetings with a USB headset and something like Quicktime.  They will tick off your minutes for recording greetings, which I told them is not really fair and they are looking into it.  However, a USB headset came out much clearer on the recordings and they sound much better.  So if you own a very small business like we do, at the moment, I would highly recommend you look into as a solution.  From a technology perspective and a geek at heart I give it an A+ in my book.

Please be sure to visit Julie Ann’s Quilting & More as well if you get a chance and help support the cause.  🙂

About Chris Colotti

Chris is active on the VMUG and event speaking circuit and is available for many events if you want to reach out and ask. Previously to this he spent close to a decade working for VMware as a Principal Architect. Previous to his nine plus years at VMware, Chris was a System Administrator that evolved his career into a data center architect. Chris spends a lot of time mentoring co-workers and friends on the benefits of personal growth and professional development. Chris is also amongst the first VMware Certified Design Experts (VCDX#37), and author of multiple white papers. In his spare time he helps his wife Julie run her promotional products as the accountant, book keeper, and IT Support. Chris also believes in both a healthy body and healthy mind, and has become heavily involved with fitness as a Diamond Team Beachbody Coach using P90X and other Beachbody Programs. Although Technology is his day job, Chris is passionate about fitness after losing 60 pounds himself in the last few years.


  1. I’ve had to look into this as well a couple years ago, and ended up on Pricing was fair, and had a ton of features.

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